In this customer-facing position, the IT/Integration Specialist will work directly with FloQast clients to consult on best practices and troubleshoot errors related to ERP, Cloud Storage, and SSO systems. As part of FloQast’s industry-leading Product Support team, this individual will serve as an expert on both FloQast’s cloud-based software and our third-party integration partners. This position is based in FloQast’s satellite office in Columbus, which serves as a Customer Success Team hub. There will be opportunities for internal IT administration as a liaison to our Los Angeles headquarters. This team member will regularly collaborate with Product Support, Customer Success, Implementation, InfoSec, Sales, R&D, and IT departments at FloQast.
Consult clients on permission/setup requirements for their ERP (NetSuite, Intacct, Quickbooks Online), assist with oauth2.0 and/or token-based authentication, and troubleshoot/resolve errors and unexpected behaviors between FloQast and client’s ERPConsult clients on setup/security practices for their Cloud Storage environment (OneDrive, Box, Dropbox, Google Drive/Team Drive, Egnyte), and troubleshoot and resolve Cloud Storage errors or unexpected behaviors during setup process and after go-liveConsult clients on setup/security practices for their Single Sign On provider (Okta, Azura, OneLogin, Google, Custom SAML), and troubleshoot/resolve SSO errors after go-liveMaintain/update FloQast’s technical guides for third-party integrations, and author new documentation when necessaryServe as liaison between IT department at company HQ (Los Angeles) and satellite office (Columbus, OH) including assistance with local hardware/software troubleshooting, new employee onboarding, equipment setup, and network monitoringAssist Sales Engineering and InfoSec team with completion of Security Questionnaires and other RFI’s from prospective and current customersAny other duties or tasks that may be assigned to help the Company meet its goals
Desired Qualities and Skills:
1-5 years of experience requiredAssociates or Bachelors Degree in IT or related field, or equivalent work experienceExperience utilizing and/or administering a cloud storage system to an internal or external team (any combination of OneDrive, Box, Dropbox, Google Drive, Google Team Drive, Egnyte preferred)Experience administering a Single Sign On provider to a team. Directory administration as a whole (such as AD, Jumpcloud) a plusExperience supporting a local office of 10+ employees utilizing local hardware, on-prem software, and cloud-based softwareFamiliarity with API integrations and oauth2.0 protocolExcellent verbal and written skills to be able to assist customers over email/screenshare/phoneLogical thinker & strong problem solving/troubleshooting skillsExcellent interpersonal communication skills with the ability to communicate technical issues to a technical and non-technical audienceStrong record keeping and documenting capabilitiesTime management – ability to organize and manage multiple priorities and meet deadlinesHighly motivated, positive, independent, and result driven with a desire and ability to learn
FloQast is a fast-growing, Los Angeles-based, growth-stage company redefining how a critical business process (financial close) is performed. Our growth and success are fueled by a passion to define and dominate the close management software market. We are the first company of our kind to focus specifically on the mid-market. Our prospects have been hungry for a solution like FloQast and the response has made FloQast among the fastest growing FinTech companies with now more than 750 customers, including Lyft, Zoom, Twilio and the Golden State Warriors.
- We are fanatics about the success of our customers. Check us out on G2 Crowd
- We are equally fanatic about creating and maintaining a fabulous culture of support and success for all employees.
- We are moving quickly and there is a huge upside opportunity in terms of career growth
- FloQast offers competitive compensation, stock options, full benefits, and a positive and supportive work environment
FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.